Operations Support Operator

pawaPay

Подробности
Основная информация
Компания

Your profile

Proficient computer skills;
Excellent communication skills in written and spoken English;
Good written and spoken Estonian;
Flexibility in working hours, including nights and weekends;
Ability to perform well under pressure;
Strong attention to detail;
A team player: Demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
A can-do attitude: willing to take initiative, adaptable to change, and able to work independently.

Beneficial skills:

Experience in customer support;
Experience in the payments industry.

Your responsibilities

Were looking for a Operations Support Operator to help us improve financial inclusion in Africa. As Operations Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.

Daily system monitoring;
Handling routine traffic/incidents;
Ensuring smooth communication with African Telcos;
Internal and external escalations;
Providing support for customers;
Performing reconciliation tasks;
Handling merchant wallet balance management tasks;
Participating in product development.

We offer

Being part of a fast-growing company from its early days;
Working with an ambitious and talented team;
Competitive remuneration package;
Personal and professional growth opportunities;
Sports compensation;
Modern office in Tallinn city center and a possibility to work fully remotely.

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Место работы

Эстония

Возможность удалённой работы

Тип работы

Полный рабочий день со сменами

Языки

Английский
Эстонский

Контактное лицо
Alo Pihlak
+372 5692 3475

pawaPay is a fast-growing B2B payments start-up, focused on mobile money in Africa. We are building the financial rails that allow entrepreneurs and merchants to reach hundreds of millions of people across Africa.

Our vision is to connect every mobile money wallet in Africa to each other and to the world.

Through our payments API we already facilitate over 2 million transactions a day across 15 countries in Sub-Saharan Africa. Our goal by the end of the year is to be in 19 countries and we expect our volumes and merchant base to continue to grow.

We believe that the future of payments in Africa is mobile money and we have positioned ourselves to take the lead as the payments space grows over the next decade.

At pawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.