Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive soon-to-be-open invite-only members' Club, a boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

With a mobile-first, customer-focused approach and fun and exhilarating gameplay, Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means we're all about building relationships for the long term, and creating personalised exceptional experiences worthy of a story. We are always open to people who share this vision, are happy to disrupt the status quo and committed to realising this potential 

Purpose of the role:

Client Directors are central to the success of the Bombay vision. They are the acquirers and retainers of the primary source of revenue for Bombay, our VIP players. Being the primary relationship managers of Bombays exclusive VIP clientele, they influence and shape the very essence of the Bombay experience. Working closely with all aspects of the Bombay delivery teams to ensure that the best in personalised VIP experiences are not only aspired to but delivered as service as normal. 

Your responsibilities will be: 

• Promoting the Bombay Club experience to VIPs
• Acquiring and onboarding VIPs into the Bombay Club ecosystem
• Building strong relationships with VIPs and Agents by anticipating their needs
• Encouraging and enabling sustainable gaming activity across the Bombay Club ecosystem
• Selling the Bombay experience to VIPs and Agents through the brand strength and unforgettable experiences rather than price point
• Managing the commercial aspect of the VIP and Agent relationship
• Negotiating competitive terms of agent revenue share
• Negotiating competitive terms of VIP cashback, deposit bonuses and rewards
• Creating in-depth profiles of your VIPs and Agents to ensure all Bombay experiences are tailored to their exact requirements
• Directing Bombay delivery teams on the existing and changing needs of your VIP clients to ensure the Bombay Club stays at the forefront of the exclusive VIP casino market
• Working with existing VIP operational teams to support you and your VIPs in all aspects of relationship management
  

What do we expect from you? 

• 5+ years of working within online and/or offline casino environments
• Provable strong relationship management skills with high net worth individuals (HNWIs)
• Existing network of agent and VIP contacts
• Experience working long hours in social environments, maintaining composure in stressful situations while keeping your focus on your ultimate goal
• Strong negotiating skills
• High degree of numeracy and commercial awareness
• Ability to think on your feet in a high-stress environment
• A good understanding of cryptocurrency
• Exceptional socialising skills, with an ability to build a rapport quickly
• Motivated by having a strong work ethic to deliver large financial gains
• Implacable discretion and integrity
• Fluency in English. Any other language skill is a plus

Why join Bombay? We focus on your mental and physical well-being:

• We celebrate together. In addition to the annual holiday, you will be getting a birthday day off, and paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc.
• Access to Salu Digital Healthcare Platform and a chance to focus on your well-being via a monthly sports compensation with Stebby.
• Paid sick leave from the 2nd day.
• A Generous learning & development package.
  
• Opportunity to invest in the Groups own venture fund, Yolo Investments.
• A comfortable working environment in the heart of the city with plenty of fruits, snacks and drinks.